Frequently asked questions
Over the course of the last few weeks we have been helping our customers navigate through this unprecedented time we all find ourselves in. To assist your organisation even further our team have worked together to provide you with an FAQs fact sheet with answers that will hopefully assist and guide you on minimising the impacts that Covid 19 are having on your business.
| Challenge | Potential Business Impact, issue or risk | How can SXiQ help |
|---|---|---|
| Are you experiencing capacity & performance issues with your Remote Access services and need assistance to address these? | Covid-19 and government mandated containment measures have required businesses to significantly transform daily operations from in-office to a mandated off-site Working from Home (WFH) model. This will place significant demands on existing Remote Access solutions, which are typically not designed to support such significant numbers of staff remotely. | SXiQ can provide technical resources to assist with addressing capacity issues with existing systems;
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| Is your current remote desktop service adequately supporting your WFH strategy? | Traditional remote access solutions used by business are focused on providing access to systems typically required by remote field works only, such as Sales Teams or Executives. These systems up until now have not had the requirement to support more back office applications used by HR, Finance and other less mobile based functions. | SXiQ can provide technical resources to provide services available with existing Remote Access Systems;
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| Are your staff’s PCs/Laptops properly setup with all the Office 365 collaboration tools (Teams, Skype, SharePoint, Video Conferencing, Document Sharing, Identity and Security) to be productive whilst working from home? | Microsoft Office 365 has a deep suite of collaboration tools designed specifically to support a mobile workforce for data sharing, messaging, voice and video communication. Despite this statistics show less than 20% of organisation have this suite of capability (Such as MS teams) enabled in their organisation.
With Office 365 suite of tools being SaaS Cloud based, they can be fully accessed via standard internet connection, without the need for WFH staff to connect to a businesses remote access solution, which might already be at capacity and performance constrained. These can significantly reduce the load on these systems, whilst enabling staff to be productive using the full suite of Office 365 collaboration tools. |
SXiQ is a Gold Microsoft partner with extensive skills in the configuration and implementation of Office 365 suite of tools;
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| Do you need additional support in monitoring or managing your internal IT systems either during business hours or 24×7? | The COVID-19 situation can result in reduced IT support resources due to absenteeism, but more critically around the influx of significantly more demand on your internal resources for IT support.
As organisations move their limited IT resources to front line activities specific to WFH requirements, the risk of daily administration and support activities can be forgotten, creating greater risk of outage further down the line. |
SXiQ is a Cloud MSP able to provide remote support for business IT systems whether in cloud (Azure and AWS) or also traditional on-premise infrastructure.
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| Are you struggling with corporate compliance to ensure staff are informed about WFH policies?
Are your processes cumbersome & time consuming now people are working remotely? Are you able to quickly enact automated policy agreements and changes with your people? |
Transitioning an organisation to a 100% Working from Home (WFH) model is very challenging logistically and can create several challenges around maintaining delivery of existing services, especially if these services are under load with greater demand due to the current situations.
Organisations still need to maintain a level of corporate compliance to employee health, wellbeing and safety whilst adopting a WFH model. This can be extremely challenging to implement using traditional approaches, resulting in a business being exposed to future OH&S risks or consequences. |
SXiQ’s digital practice specialise in Business Process Automation, focusing on Microsoft and Nintex tools. Automation through rapid workflow and forms development can provide a mechanism to significantly help with these compliance requirements:
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| Is your Intranet and Instant Messaging in a state to effectively deliver regular, rapid and relevant corporate communications to your team? | Organisations’ intranet can often be neglected over time and provide only basic static content not suited to WFH corporate communication. The static nature of these platforms do not make them suitable for more dynamic and real time communication with 100’s or 1000’s of staff all in WFH models.Ability for businesses to have assurance their staff are updated on the latest advice can be challenging, with staff needing a central location they know the most recent advice can be easily obtained and not a history of email notifications that can cause confusion. |
SXiQ Digital are Office 365 experts who can provide a range of solutions rapidly to enable more modern instant communication capacity:
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| Is your data and document management system secure and security monitored 24×7? | Business data is traditionally stored within corporate Data centres either on-premise or in cloud providers. The significant shift to WFH practices will result in a shift in data store practices by the remote WFH, potentially in a semi-controlled or uncontrolled manner.
This can present Data Information security risks:
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SXiQ security team are well placed to help businesses address these security challenges. In conjunction with our Data Protection partners we are able to:
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