Cloud & Technology Operations

Outsourced operational services which are aligned to business standards, policies and statutory requirements.

Managed Services

Managed IT Services are central to our business. SXiQ offers a broad range of tailored solutions that enable our customers to focus on their core business, leaving us to manage the complexities of IT.  The key element of our offering is to provide resilient and secure outcomes to meet your ever-changing needs, with the benefits of our approach being:

  • Rapid access and deployment of your specific ICT capacity when you require it
  • Flexibility to scale up or down with the demands of your ICT infrastructure
  • A cost effective way to achieve better returns on your ICT environment

Our services include:

  • 24×7 service desk
  • Global operations centre
  • Level 2 & 3 escalated support
  • Remote pro-active monitoring
  • Incident, problem, change, capacity, service level and availability management
  • Detailed service reporting
  • Dedicated service delivery managers

Technology Management

SXiQ is experienced at managing mixed vendor environments and varying degrees of process maturity. Whether it’s compute, storage, backup or archive solutions our specialists have the experience to support all aspects of the ICT stack.  We cover:

  • End user devices including desktops, laptops, tablets and common peripherals
  • Collaboration and email suites
  • Anti-virus and patch management (PC and servers)
  • Multiple operating systems such as Windows, Linux, AIX and other unix systems
  • Infrastructure compute and storage support (on and off-premises), including physical servers, hypervisors and storage arrays; from standalone to converged and hyper-converged technologies
  • Backup and replication solutions
  • Networking switches, routers, load balancers and accelerators
  • Security devices including firewalls, threat management gateways and VPN appliances
  • Telecommunication services such as WAN links, internet services and cloud connections

End User Services

SXiQ has vast experience in the deployment & management of end user services. Our goal is to help our customers improve the productivity, efficiency, mobility and overall experience of their end-users, with significant focus on Windows 10 SOE designs, implementations and migrations, device roll-out and ongoing device management (including secure erasure and disposal of decommissioned devices).

Our technology and services include:

  • ‘Always on’ 24×7 service desk
  • On-site Management – class leading on-site deployment and ongoing end user device management capability
  • Windows 7, 8, 10 skilled engineers
  • Device protection and antivirus
  • Microsoft SCCM and IBM In-Tune
  • Certified provider of Apple, Dell, HP, Lenovo, Microsoft, Toshiba

Collaboration Services

We are experts in assisting our customers improve the collaboration of end-users and teams across their organisations. We help our customers communicate more seamlessly, share data, share virtual workspaces and work with greater flexibility from any location.

Our offering centers on the Microsoft collaboration suite, including O365, One Note, Exchange, Skype for business and Active Directory.

Datacentre & Enterprise Systems Services

SXiQ’s overall aim is to make the datacentre invisible, through intelligent & efficient solutions.

We design, build and manage the very latest generation enterprise infrastructure & software, improving the security, performance and system availability of our customers data & systems with real-time, technology insights via our elegant dashboards and operational visualisations, ultimately freeing our customers from the complexity of enterprise datacenter systems and accelerating our customers decision making capabilities across mission-critical systems.

Along with traditional infrastructure capabilities, we specialise in the latest generation of Converged & Hyperconverged technologies, Flash storage technologies and Software defined platforms.

SXiQ DC & Enterprise services include:

  • Compute – Provisioning and management of virtual or physical services on high performing server infrastructure
  • Storage – High availability, fault tolerant enterprise storage platform management providing customised storage requirements
  • Network & Security – Provisioning and management of datacentre security, firewall and switching technologies
  • Backup – Backup and recovery operations including archiving, media management and offsite tape storage services
  • Disaster Recovery – world-class disaster recovery and replication services for database, o/s, hypervisor, server & storage infrastructure
  • Monitoring & Management – Comprehensive system management including monitoring, alerting, patching, tuning and ‘always-on’ support
  • Capacity planning and capacity management for your entire compute, storage, network environment
  • Detailed, incident, problem and change management service
  • Service level agreement guarantees

Cloud Services

Our cloud services capabilities include on customer premises cloud-in-a-box solutions and datacenter based hybrid-cloud solutions, connected to Azure & AWS, with real-time operational intelligence and deep insights. Our aim is to make the cloud and all of its many spokes invisible, through our intelligent cloud orchestration & interconnectivity.

We have focused on providing our customers with an intuitive, intelligent, consumption based cloud offering. Our solution has been built from the ground-up with fanatical security and the efficiency, flexibility, and performance of web-scale engineering, capable of rapid-elasticity, that can run any workload at any scale across private & public cloud domains. This is underpinned by the peace of mind of our always-on cloud operations team.

It’s an ‘always-on’, any cloud, anywhere, approach.

Our solutions are based on the very latest generation of technologies and include:

  • On-prem cloud-in-a-box
  • Private cloud
  • Public cloud
  • Multi-cloud combinations between private cloud, Azure, AWS
  • Database-as-a-Service
  • Datawarehousing
  • Backup-as-a-Service
  • Disaster Recovery-as-a-Service