PRIVACY POLICY

Introduction

At SXiQ we value your privacy and are committed to protecting and processing your personal information responsibly.
This privacy statement describes how SXiQ collects, uses and shares your information.

Personal Information We Collect and Use

This section describes the various types of information that we collect and how we use it.

It includes information of SXiQ Websites,  MarketingContractual RelationshipsSupport ServicesProtecting You and SXiQSXiQ  LocationsRecruitment and Former EmployeesConducting our Business OperationsCookies and Similar Technologies, and Children.

The information that we collect and use may include profile information, interactions on webpages, marketing preferences, information to investigate malicious activities, recordings or transcripts of your conversations with us for support purposes, information to improve our business operations, and more.

We may collect basic contact information like your name, email address, and country or region of residence for any services that we provide.

We may also store your details from business contact information that you provide to us, or that we collect from your organization, our Business Partners, or our suppliers.

SXiQ Websites

Our websites offer ways to communicate with you about us, our products, and services. The information that we collect on websites is used to provide you with access to the website, to operate the website, to improve your experience, and to personalize the way that information is provided to you. If you visit our websites we may still collect information that is connected to your website visit.

For more information on the technologies that we use to collect website information, and setting your preferences, see Cookies and Similar Technologies.

Learn more

We collect information about your use of our websites, such as:

  • the webpages you view,
  • the amount of time you spend on pages,
  • the website URL that referred you to our pages,
  • your geographic information derived from your IP address,
  • and any hyperlinks you select.

We use this information to improve and personalize your experience with our websites, provide you with content that you may be interested in, create marketing insights, and to improve our websites, online services, and related technologies.

We also collect the information that your browser or device automatically sends, such as:

  • your browser type and IP address,
  • operating system, device type, and version information,
  • language settings,
  • crash logs,
  • and passwords.

We use this information to provide you with access to our webpages, improve the webpage view on your device and browser, adapt to your settings and language, and adapt content for relevancy or any legal requirements for your country. We also use this information to comply with system and network security requirements, and to provide support. For more information see, Support Services and Protecting You and SXiQ.

We also provide platforms and forums that enable online sharing, support, and collaboration among registered members. Any information that you submit to these platforms may be made available to others on the internet, or removed by us, as covered in the platform privacy notice or terms. We are not responsible for any content that you make available through your use of our products or services.

We prepare reports on the use of our websites to derive insights into trending topics and general market knowledge. These reports may be provided to third parties with details on how users interacted with or showed interest in the third-party products or services that were presented on our websites.

We accept no responsibility for the content provided on, or privacy practices, of third-party websites or applications.

Marketing

Subject to your preferences, we use the information that we collect to communicate with you about relevant products, services, and offerings. We also use this information to personalize your online experience with our content and advertisements and to develop internal marketing and business intelligence. You may select Unsubscribe at the bottom of each marketing email. To review or set your preferences regarding the information that we collect about you online on our websites, select Cookie Preferences in the website footer.

Learn more

We use information that we collect for marketing purposes. This may include information:

  • Collected directly from you through your interactions with SXiQ, such as attendance at events or submission of online registration forms,
  • Received from third-party data providers, subject to controls confirming that the third party legally acquired the information and has the right to provide the information to SXiQ for use in our marketing communications,
  • Collected on our websites or from your interactions with SXiQ emails and content, including content on third-party sites. For more information on the technologies that we use to collect this information, see Cookies and Similar Technologies.

Subject to your preferences, we may use this information to market to you regarding SXiQ products, services, and offerings. For example, we may:

  • Contact you by using email, telephone, or postal mail
  • Personalize your experience with SXiQ products and services, such as sharing more relevant content or pre-filling registration forms on our websites.
  • Deliver targeted SXiQ advertisements on third-party websites based on information we or authorized third parties collect about your interactions with SXiQ websites, our content, emails, or, in select geographies, activity linked to your hashed email address.

You may select Unsubscribe in each marketing email.

To opt out of the use of your hashed email for personalization or targeted advertising, you can withdraw your email consent by using any of these options.

To review or set your preferences regarding the information that we collect about you online on our websites, select Cookie Preferences in the website footer.

We also use this information to develop marketing and business intelligence, which is essential for our business operations. For example, we may:

  • Combine the information we collect to better understand your interests and potential business needs,
  • Use aggregated data to measure effectiveness of our marketing campaigns and events, and to proceed to informed business decisions and investments,
  • Aggregate the information that is collected about SXiQ website visitors for the purposes of developing and modelling marketing audiences.

Contractual Relationships

A contractual relationship is created when you order a trial, or a product or service from us. While we mainly provide our products and services to businesses, individuals may also enter into an agreement with us directly as a client. We may collect any information that is reasonably necessary to prepare for, enter, and fulfill, the contractual agreement.

The information collected in a contractual relationship may include the business contact information of the requester, and the order details. Information that is required for shipment and payment, for the implementation of services, or to grant access to the product or service may also be collected.

This information may be collected for various purposes, depending on the nature of the products or services, for example, for contractual management and compliance, to provide support, for the improvement or development of our products and services, to contact you for customer satisfaction surveys, and to generate technical and market insights.

The information collected in a contractual relationship is not used for the purposes of marketing and advertising without obtaining consent before processing.

Support Services

When you contact us to request support, including through our website, we collect your contact information, problem description, and possible resolutions. We record the information that is provided to handle the support query, for administrative purposes, to foster our relationship with you, for staff training, and for quality assurance purposes.

The information that we collect may include any information exchanged during our phone conversations or provided during support sessions on our websites. This may include a recording or transcript of your conversations with us. We may use this information to inform you of products or services that are related to your support request. This can include product updates or fixes, and we may combine the information that is collected through other interactions with you or your organization to provide more valuable suggestions in relation to product support, such as any available training regarding the issue.

While we handle the support case, we may have incidental access to information that you have provided or information that is on your system. This information may contain information about you, your organization’s employees, customers, or other relevant parties. The conditions regarding the handling and processing of this information is covered by the applicable Terms of Use or other agreements between your organization and SXiQ, such as the Terms of Use for Exchanging Diagnostic Data.

Protecting You and SXiQ

We may collect and use information to protect you and SXiQ from IT security threats and to secure the information that we hold from unauthorized access, disclosure, alteration, or destruction. This includes information from our IT access authorization systems, such as log-in information.

The security solutions we use to protect your information, our infrastructure, and our networks may collect information such as IP addresses and log files. This is necessary for the functionality and utility of security programs to enable the investigation of any potential security incidents and generate insights on security threats.

We may use specialized tooling and other technical means to collect information at access points to, and in, IT systems and networks to detect unauthorized access, viruses, and indications of malicious activities. The information we collect may be used to conduct investigations when unauthorized access, malware or malicious activities are suspected, and to remove or isolate malicious code or content.

SXiQ Locations

When you visit an SXiQ location, we collect your name or business contact information, and, in some cases, information from a government issued ID. This information is collected for access management and to protect the security and safety of our locations and employees.

The information that is collected at our locations is used to issue access badges. We may verify the identity of visitors where legally permissible and, for supplier personnel working on site, a badge with a photo identification may be requested for identification purposes.

Camera supervision and access management are used for reasons of security and safety of our locations, employees, and assets. More information may be available at the SXiQ location.

Recruitment and Former Employees

We are constantly searching for new talent for our organization, and we collect information about job applicants or prospective candidates from several sources. Applicants are referred to the https://sxiq.com.au/careers/ for more information. When an employee leaves SXiQ, we continue to process information that is related to them for any remaining business, contractual, employment, legal, and fiscal purposes, including the management of pensions to the extent handled by SXiQ.Regarding recruitment, we may look for prospective candidates with the help of recruitment intermediaries and may use publicly available information on social media platforms to identify prospective candidates for a specific function.When an employee leaves SXiQ, we retain basic information from the former employee about their employment at SXiQ.After an employee retires, we process information about the retiree for fulfilling the pension obligations toward the retiree. Information about the processing of pension information, or other retirement programs, can be found with the local organization responsible for pensions. In some countries, this may be an independent organization. In some cases, retirees may still participate in SXiQ-organized initiatives or programs, such as volunteer and social responsibility programs. Such participation is voluntary, and more information is provided on the relevant websites or information pages for those initiatives.

Conducting our Business Operations

We collect and use information to improve our business operations, systems, and processes. For example, information may be used to conduct, maintain, audit, and optimize our operations, to protect our assets and employees, for product development, and to defend our rights.

We collect information about our business operations to make informed decisions about the organization, the business, and to report on performance, audits, and trends. For example, we use this information to analyze the costs and quality of our operations. Where possible, this is done by using aggregated information, but may use personal information.

We collect and use information from our business systems, which may include personal information, to:

  • protect or enforce our rights, including to detect fraud or other criminal activities (for example, by using information in payment systems)
  • handle and resolve disputes
  • answer complaints and defend SXiQ in legal proceedings
  • and comply with legal obligations in the countries where we do business

We collect information from the use of our business processes, websites, products, or technologies. This information may include personal information and is used for product and process development. For example, we may use this information to increase efficiency, decrease costs, or improve services by developing automated processes and tools, or to develop or improve the technologies on which these are based.

Cookies and Similar Technologies

When you visit our websites, cloud and online services, software products, or view our content on certain third-party websites, we collect information regarding your connection and your activity by using various online tracking technologies, such as cookies, web beacons, Local Storage, or HTML5. Information that is collected with these technologies may be necessary to operate the website or service, to improve performance, to help us understand how our online services are used, or to determine the interests of our users. We use advertising partners to provide and assist in the use of such technologies on SXiQ and other sites.

A cookie is a piece of data that a website may send to your browser, which may be stored on your computer and can be used to identify your computer. Web beacons, including pixels and tags, are technologies that are used to track a user visiting an SXiQ web page or if a web page was copied to another website. Local Shared Objects can store content information displayed on the webpage visited, and preferences. All of these technologies may be used to provide connected features across our websites or display targeted SXiQ advertising (subject to your cookie preferences) on other websites based on your interests. Web beacons may also be used to track your interaction with email messages or newsletters, such as to determine whether messages are opened or links are selected.

Session cookies can be used to track your progression from page to page so that you are not asked for information that you have already provided during the current session, or information that is needed to be able to complete a transaction. Session cookies are erased when the web browser is closed. Persistent cookies store user preferences for successive visits to a website, such as recording your choice of language and country location. Persistent cookies erase their data within 12 months.

You can use the SXiQ Cookie Manager to learn more about the online tracking technologies we use and to review or set your preferences regarding the information that we collect about you on our websites. The SXiQ Cookie Manager is either presented as a notification window when you first visit a webpage or opened by selecting Cookie Preferences in the website footer. The SXiQ Cookie Manager does not address all types of tracking technologies (for example, email pixels). When using mobile apps, use the options on your mobile device to manage settings.

Blocking, disabling, or rejecting SXiQ cookies may cause services to not function properly, such as in connection with a shopping cart, or block the use of websites that require you to sign in. Disabling cookies does not disable other online tracking technologies, but prevents the other technologies from accessing any details stored in cookies.

Our websites offer the possibility to use third-party social media options.  If you elect to use these options, these third-party sites may log information about you, such as your IP address, access time, and referring website URLs. If you are logged in to those social media sites, they may also link collected information with your profile information. We accept no responsibility for the privacy practices of these third-party services and encourage you to review their privacy policies for more information.

For information on cookies and how to remove these technologies by using browser settings, see https://www.allaboutcookies.org/.

Children

Unless otherwise indicated, our websites, products, and services are not intended for use by children under the age of 16.

Sharing Personal Information

We may share your personal information internally and externally, including to overseas recipients, with suppliers, advisors, or Business Partners for SXiQ’s legitimate business purposes, and only on a need-to-know basis.

Information Security and Retention

To protect your personal information from unauthorized access, use, and disclosure, we implement reasonable physical, administrative, and technical safeguards. These safeguards include role-based access controls and encryption to keep personal information private while in transit. We only retain personal information as long as necessary to fulfill the purposes for which it is processed, or to comply with legal and regulatory retention requirements.

Your Rights

You have certain rights when it comes to the handling of your personal information.  Please contact us at enquiries@sxiq.com.au to

  • request access to the personal information that we have on you, or have it updated. Depending on the applicable law, you may have additional rights concerning your personal information.
  • ask questions related to this Privacy Statement and privacy practices.
  • submit a complaint to SXiQ if you are not satisfied with how SXiQ is processing your personal information.

Your rights may be subject to limitations and exceptions resulting from applicable laws. For example, there may be situations where we cannot share certain information that you seek if disclosing this means disclosing information about others.

Legal Basis

In some jurisdictions, the lawful handling of personal information is subject to a justification, sometimes referred to as legal basis. The legal bases that we rely on for the lawful handling of your personal information vary depending on the purpose and applicable law.

The different legal bases that we may use are:

Necessary for the performance of a contract with you

We rely on this legal basis when we need to process certain personal information, such as your contact details, payment details, and shipment details, to perform our obligations or to manage our contractual relationship with you.

Examples:

  • If you intend to purchase a product or service, we require your business contact information to enter into a contract with you or you may need to access a purchased product online.
  • When fulfilling a contact, you may need to receive support services, for which we will need to collect your contact information.
  • We need personal information to consider job applicants or manage the pension entitlements of retirees (see Recruitment and Former Employees).

Necessary for the purposes of SXiQ’s or a third party’s legitimate interest

Legitimate interests relate to being able to conduct and organize business, which includes the marketing of our offerings, protecting our legal interests, securing our IT environment, or meeting client requirements.
Examples:

  • We capture your use of, and interaction with our websites to improve them.
  • Where we have a contractual relationship with the organization that you are working for, we have a legitimate interest to process your personal information used to manage this contract.
  • We process your business contact information  in combination with other business-relevant information to tailor our interactions with you and promote our products and services. We may process your contact information together with details of an SXiQ event you attended to develop Marketing and business intelligence.
  • We process the personal information of applicants based on our legitimate interest to source suitable talent (see Recruitment and Former Employees).
  • We have to keep our general business operations functional. To this end we may, for example, processes the login information of our IT systems and networks, or CCTV footage at SXiQ locations for security and safety purposes.

We may also process personal information where it is necessary to defend our rights in judicial, administrative, or arbitral proceedings. This also falls under the legal basis of legitimate interest in countries where they are not a separate legal basis.

We process personal information for credit protection, which is a specific legal basis under Brazilian law (LGPD) but is also covered under the legal basis of legitimate interest in other countries.

Consent

The processing is based on your consent where we request this.
Example:

Legal obligation

Where we need to process certain personal information based on our legal obligationExample:

  • We may be obliged to ask for a government-issued ID for certain transactions, such as for a financing transaction (see Contractual Relationship).
Privacy Statement Updates

If a material change is made to this Privacy Statement, the effective date is revised, and a notice is posted on the updated Privacy Statement for 30 days. By continuing to use our websites and services after a revision takes effect, it is considered that users have read and understand the changes.

Previous versions of the Privacy Statement are available upon request.

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